Spa Break & Day Terms & Conditions

The things you need to know before you book!

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We want you to enjoy your Spa Day or Break in full, to do this there are a small number of simple Terms & Conditions that are important for you to read before booking. If you have any questions about these don’t hesitate to contact our Spa Reception who will be happy to assist you.

  • Booking, Payment & Cancellations

    Spa Breaks:

    For bookings of between 1 and 4 guests a full pre-payment is required at time of booking.  This payment is non-refundable and non-transferable.

    For bookings of 4 or more guests a non-refundable deposit of £20.00 per person is required on booking to secure your reservation.  The balance is required to be settled a minimum of 4 weeks prior to arrival.  The balance once paid is non-refundable or transferable.

    Should you wish to cancel or amend your Spa Break booking please contact our Reservations Team on 01926 843111 or hit the Get In Touch button below.

    Spa Days: 

    A full pre-payment is required at time of booking.  This payment is non-refundable and non-transferable.

    Should you wish to cancel or amend your Spa Day booking please contact our Spa Team on 01926 842000 or hit the Get In Touch button below.

  • Check-in & Check-Out

    Spa Breaks:

    All guests to arrive to Spa Reception for check-in, check-out on the morning of departure is at Hotel Reception.  You may check-in to your bedroom from 2:30pm onward and we kindly request that you check-out before 10:30am.

    Guests have access to the Destination Spa Suite from 10:30am, unless otherwise stated on your confirmation letter/email, until 6pm on day of arrival.  Access to the Leisure Facilities is from 10:30am on day of arrival until 10:30am on day of departure, unless otherwise stated.

    Spa Days:

    All guests are to arrive to Spa Reception for check-in.  You may arrive from 10:00am and you will have access to both the Destination Spa Experience and Leisure Facilities until 6pm, unless otherwise stated on your confirmation letter/email.

    Treatments:

    Should you wish to add a Treatment to your Day or Break, please note full pre-payment is required at time of booking.  As a courtesy to our customers, a prompt appointment schedule is to be adhered to. Late arrivals for a treatment appointment may result in the Spa being unable to provide the treatment(s) booked or treatment time may be reduced.

  • General Terms & Conditions

    Accessibility: 

    Ardencote is committed to meeting all of its customers’ needs.  We would ask anyone wishing to use our facilities, or their carer or supporter, to contact us with any specific needs. We will make every effort to meet the needs as explained to us and will not shy away from extra effort to deliver Hospitality.  If mobility is a problem, we can provide solutions to help you get the service you need. We can help you to get the most out of your time with us.

    Smoking Policy: 

    Ardencote is a no-smoking venue. There are specifically designed smoking areas located within the grounds.

    Age: 

    It is company policy that we are unable to provide services to guests accompanied by children. Spa treatments and subsequently Spa Days are not available for persons under 18 years of age.

    Special Health Considerations:

    Please advise us if you are pregnant, have muscle or joint injury, have high or low blood pressure, are currently under the supervision of your GP, have had recent surgery (including laser, plastic surgery or are using Retinol-A, Acutan) or you have any other conditions that may affect our ability to perform your requested treatment.  Please note that our trained Spa Team will ask you a series of health questions on booking.

    Pregnancy Policy:

    Our policy states we will not carry out any treatments during the first trimester of pregnancy. After this, we can offer the following treatments; Time for Mum Massage, Manicures, Pedicures, Specific facials and specific massages. Please enquire at the time of booking.

    Essential Oils:

    Many essential oils can help to soothe and balance hormones, but there are a number of oils that are just too stimulating and get quickly absorbed into the blood stream which may harm your baby. It is therefore Ardencote’s policy, that we use only a plain massage oil base without the use of aromatherapy oils on both the body and face when treating a pregnant client.

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